Streamlined Disaster Case Management with Projexis™ Software FOR NEW MEXICO FIRE AND FLOOD

Background 

New Mexico’s Department of Homeland Security and Emergency Management (DHSEM) was tasked with coordinating disaster response and recovery efforts across multiple counties to address wildfires and flooding in 2022 as well as subsequent and recent fire and flooding disasters. The Projexis™ software is used to support New Mexico’s recovery and is essential to managing these processes, addressing the needs of over 3000 cases, and supporting long-term recovery for individuals and communities.

Problem Statement

Organizations responsible for disaster recovery face numerous challenges:

1. High Demand, Limited Resources – Hundreds of cases and only a few case managers lead to overwhelmed staff.
2. Complex, Dynamic Reporting Requirements – Hundreds of individuals, families, and communities require simultaneous support which increases demand on local staffing resources, leading to overwhelm.
3. Bureaucratic Obstacles – Extensive requirements from FEMA, state, and other authorities add complexity.
4. Vulnerable Populations – Survivors need assistance with applications, advocacy, financial guidance, and emotional support.

solution

• Case Intake and Prioritization: A tiered intake system evaluates and prioritizes cases, ensuring high-priority cases are addressed promptly.
• Progress Tracking and Reporting: Built-in reporting tools support real-time data updates and compliance with FEMA and state reporting requirements.
• Resource Allocation and Management: Facilitates efficient allocation of limited resources by tracking case needs and connecting individuals with appropriate recovery services.
• Individualized Recovery Plans: Each case includes a tailored recovery plan, assisting clients in managing finances, property restoration, community reintegration, and employment support.

Benefits to Other Organizations

Example Metrics

Conclusion

“Projexis™ can be a transformative asset for agencies and companies managing disaster recovery. By enhancing case management efficiency, ensuring compliance, and supporting vulnerable populations more effectively, the software positions organizations to respond to disasters proactively, ultimately aiding long-term community resilience.” Bob Roberts, PE, Chief Operating Officer, Plexos Group

About Us

Projexis™ is an agile and highly configurable program management and reporting tool with the power to deliver program workflow efficiency, speed, and accuracy. 

Our innovative system has been successfully used in complex case management projects across the country, such as the U.S. Virgin Island Emergency Rental Assistance Program, U.S.  Virgin Islands Housing  Recovery STEP Program, New York City’s Build it Back Program, Louisiana’s Restore Louisiana Program, North Carolina STEP Program, and Deepwater Horizon Economic and Property Damage Settlement Program.